Frequently Asked Questions

MQT Solutions is an Independent Business Owner (IBO) / Service Partner supporting a diverse set of clients via the Arise platform. We specialize in recruiting and supporting independent contractors who work from home as virtual call center agents. Our mission is to provide flexible, rewarding work opportunities that allow individuals to balance their professional and personal lives.

You can find more information about our company, mission, and opportunities on our website. However, if you have any specific questions, feel free to navigate to our Contact page to send us a message or email our support team at apply@mqt-llc.com.

Arise is a business-to-business platform that connects independent contractors working from home with companies needing customer service, technical support, and sales assistance. As an IBO/Service Partner, MQT Solutions acts as a necessary business link to facilitate this connection by providing platform access, support, and resources to help our contractors succeed.

To find more information about the Arise platform, you can explore the following resources:

1. Arise Work From Home

• The official website provides comprehensive details about how the platform works, opportunities available, and steps to get started. It also includes success stories and FAQs.

2. Arise Virtual Solutions

• This site provides more information about the company itself, including their mission, values, and the technology they use. It also offers insights into their business model.

Compensation varies depending on the client-specific program and your role. Our clients offer competitive pay rates, which are typically in the $10 - $18 per hour range. You’ll be paid for the direct hours you work and there are also opportunities for performance-based bonuses and incentives.

Once on the platform and certified, you’ll work with a diverse range of clients with many being Fortune 500 companies from across various industries, including telecommunications, travel, retail, healthcare, and more. Our clients are reputable companies that require high-quality customer service, technical support, and sales assistance.

There is a wide variety of virtual call center opportunities, including positions in customer service, technical support, hospitality, and inbound sales. The clients we service are often Fortune 500 companies and span multiple industries, such as telecommunications, travel, retail, and healthcare, providing diverse opportunities to match your various skills and interests.

The number of opportunities on the Arise platform can fluctuate. During peak times, such as holiday seasons or major product launches, there can be a surge in client opportunities, offering a wide array of roles in customer service, technical support, and sales. Conversely, there may be quieter periods with fewer new openings.

The platform is frequently updated, so new opportunities can become available at any time. We recommend that agents regularly check the opportunities board to stay up-to-date with the latest client openings and maximize their chances of securing a position that fits their skills and schedule.

Yes! While we will try to match you with clients based on your skills and preferences, you will have the opportunity to review and accept or decline client program offers. This ensures that you are comfortable with the work and confident in your ability to succeed.

NO. Neither Arise nor MQT Solutions is a telemarketing agency. You will not be required to make unsolicited outbound calls to sell products or services.

While some positions may require some soft selling of products or services to inbound customers, most client program roles are solely customer service-focused with the main goal being to assist the customer in some non-sales related way (i.e. general customer service or technical support).

Roles with any direct sales requirements will be expressly indicated in the job opportunity announcement.

While prior experience in customer service or a related field is beneficial, it is certainly not required. We facilitate client-specific training and provide support to help you not only succeed, but to excel, regardless of your previous experience.

To apply, simply navigate to the “Apply Now” button at the top of the page and complete the online application form. You’ll need to provide general information, answer some basic questions, and upload a copy of your resume. After reviewing your application, we’ll reach out to conduct a brief interview as well as discuss potential opportunities, the onboarding process, and answer any questions you may have.

The entire process typically takes just a few days, including the time to complete the online form, assessment, interview, and onboarding process.

Yes, in order to ensure its clients the highest quality support, Arise conducts a mandatory background check on all agents. The check is conducted via third-party. The fee for this check is $30 and is payable to Arise. The checks usually take only a few business days and, once complete, are typically valid for three years.

Our onboarding process is designed to provide a smooth transition into your role as an independent contractor with Arise.

1. We’ll begin by providing you with a welcome and onboarding packet which will include direct deposit forms, IRS Form W-9, and independent contractor documentation.

2. We will conduct an orientation session to familiarize you with our company’s policies and general client expectations.

3. We’ll walk you through registering on the Arise platform and guide you through technical setup.

4. Lastly, you’ll select a client program and complete the required certification and training.

Throughout the process, you’ll receive ongoing support from our team, ensuring you’re well-prepared and confident as you begin servicing clients.

The timeline for starting work depends on the completion of the application, onboarding, mandatory background check, and client-specific training/certification processes. Once these steps are completed and you are certified for a client program, you can start scheduling your hours and begin working. Generally, the entire process from application to client servicing takes 3 - 5 weeks, but times can vary.

Specific technical requirements vary based on the client program you join but, at a minimum, you will need a computer with a reliable hard-wired ethernet internet connection (wi-fi internet is not acceptable), a quiet workspace, a USB headset with a microphone, and basic computer skills.

More specific hardware and software requirements can be found here.

Yes, as long as you have a reliable hard-wired ethernet internet connection, the necessary equipment, and a quiet workspace, you can potentially work from anywhere. However, some client programs may have location-specific requirements. Any specific requirements will be communicated in the client’s respective opportunity announcement.

The Arise platform’s scheduling system allows you to choose your working hours based on your availability. You can log in to the scheduling portal to view available shifts (called “intervals”) and select the hours that fit your lifestyle. Available shifts are typically broken down into 30-minute intervals which maximizes flexibility. You can update your schedule as needed to reflect changes in your availability.

You can choose to work part-time* or full-time hours based on your availability and the client program’s needs. In other words, if there are shifts available, you can work them!

The platform’s flexible scheduling system allows you to select shifts in 30-minute intervals that align with your personal schedule, and you can adjust your hours as needed.

*Please note that some clients require a minimum amount of hours to be worked per pay period in order to continue servicing their program. For example, an agent must work 15 hours per two-week period to continue servicing a particular client.

Yes, breaks are allowed and sometimes required based on the length of your shift and client program guidelines. Specific break policies will be covered during your training and onboarding process.

Yes, depending on your availability and performance, you may have the opportunity to work for multiple clients. This can help diversify your experience and increase your earning potential.

Training includes client-specific modules that cover the necessary skills and knowledge for your role. It involves interactive lessons, live sessions, and hands-on practice on client-specific systems. The training is designed to prepare you for client certification in order to thoroughly deliver exceptional service to our clients.

The length of client-specific training programs can vary, but generally range from 2 - 4 weeks, depending on the complexity of the respective client’s requirements.

Yes, clients may sometimes require periodic training when new systems, processes, and/or campaigns are introduced.

The training and certification programs required for servicing our clients are typically unpaid and require an investment of time on your part.

The training you undergo is crucial to ensure you are fully prepared and certified to deliver exceptional service to our clients. While the training period is unpaid, this investment in your skills and certification is essential for setting you up for success in your role.

Yes, there are some fees associated with using the Arise platform.

• Arise charges a $19.75 platform usage fee per pay period ($39.50 per month) to all agents.

• There is also a $30 fee for the mandatory background check. Note: The background check is conducted via third-party and usually takes no more than a few days. Once complete, the background check is typically valid for a period of three years.

• If an agent signs up for a client-provided training/certification course but fails to attend, the agent must pay a $20 fee.

Yes, MQT Solutions charges a nominal fee for our services as your Service Partner.

This fee covers essential items such as training resources, access to client programs, mentorship, and ongoing support.

The specific fee will be clearly communicated upfront, with no hidden costs during the hiring and onboarding process as discussing these details in person allows us to address any questions you may have and provide a comprehensive understanding of the fee in the context of our partnership.

The fees help cover the cost of the access, mentorship, training, resources, and ongoing support we provide. By maintaining minimal fees, we ensure you have access to high-quality resources and a supportive environment not otherwise available to independent contractors.

Arise operates on a strict business-to-business model, engaging exclusively with other business entities rather than individuals. Consequently, and most importantly, MQT Solutions serves as your intermediary for any administrative, accounting, or technical issues that may occur with the Arise platform, ensuring seamless communication and the quickest resolution possible.

Fees are deducted from your earnings on a per pay period basis. Detailed information about the fee structure and payment methods will be provided during the onboarding process.

Working with MQT Solutions offers numerous benefits, including flexible scheduling, a competitive fee structure, and diverse client opportunities, along with the ability to work from the comfort of your own home.

MQT Solutions offers significant support and guidance, including structured onboarding and mentorship to help you succeed from day one. If a problem ever occurs with the Arise platform, MQT Solutions will step in as your intermediary to handle any issues related to scheduling, invoicing, payment discrepancies, or technical problems, ensuring quick and effective resolutions.

Additionally, you gain access to a supportive community and supplemental training resources, ensuring a smooth and efficient work experience.

Simply put, by partnering with MQT Solutions, you’ll be joining a team where you will benefit from comprehensive support that enhances your earning potential and overall success!

Yes! We encourage you to refer friends and family who may be interested in joining our team. Please contact our administrative team for more information about our referral program and any incentives that may be available.

If you have any additional questions, please visit our Contact page or send our support team an email at apply@mqt-llc.com. We’re here to help and ensure you have all the information you need to start your journey with MQT Solutions.